Case
Studies
| Unified Resources Digital Product
Manual
Challenge
As we all know technology is ever evolving and features
constantly enhanced. Many publishers face challenges having
to print new manuals every time there is a change in the
product. “We wanted to reach
as many of our client’s certified installers in
the field as possible and they did not want the cost of
printing manuals and then have to worry about making sure
all the installers had the most current version when updates
were added.” Sheila Weber, Production Manager
for Unified Resources Inc. needed a solution. Frequent
changes in manuals can be very costly since new manuals
must be printed each time. The publishers not only have
to republish entire documents but repeatedly pay for mailing.
E-books and DVD’s are a cost effective solution.
Execution
The Live Publications team was able to create a cost effective
E-Manual within 2 business days. We worked closely with
the client’s team to present them with an E-Manual
that fit their budget and provided all the necessary features.
Our customer support walked them through the process and
answered all their questions and concerns. The CD based
digital manual was delivered to the client on time as
promised.
Results
“They turned the E-Manual around
very quickly and within our client’s budget,”
said Weber, who was pleased with the result. Live Publications
created an E-Manual that was available to the client in
CD form, thus, reducing cost as well as time delays. Unified
Resources will now be able to distribute manuals without
having to reprint to adjust for changes in the text. This
method was cost efficient and convenient. Our team was
able to successfully meet our client’s needs down
to every detail, which is what makes Live Publications
a leader in digital publishing.
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